Connected Solutions Ideas Portal
Potential improvement opportunity across the platform for users to receive or pull app updates that change their client code.
Scenario:
User logged into portal before deployment
User's session becomes inactive without them logging out (eg. loses network connection, computer/laptop goes to sleep or is closed, possibly also if the user closes browser/browser tab)
New client code is deployed and current force refresh is posted to users with active sessions
User's session becomes active again (network connection re-established, computer/laptop opened again, possibly if they re-open connected solutions app in a new tab/browser)
Actual:
User's build version is "stuck" on the old build version (old client code). This may cause compatibility issues if the new build version isn't backward compatible, and it may cause users to not "receive" and "benefit from" new features/improvements/fixes.
Workarounds to "get" the new build version (new client code):
This API call in RRB seems to pull the latest client code
Scenarios where this is triggered:
User can manually refresh their page (force refresh modal feature currently used by RRB "forces" this scenario)
User can go to another module within CS platform (eg. other apps, landing page, user mgmt, etc) and navigate back to RRB
User can logout/login and go back to the RRB module
Does not trigger if a user is in the scenarios listed in the first section
TBD: assume this API isn't triggered if the user isn't in or navigating to the RRB module, and not sure if there are equivalent APIs or "global" getbuildversion calls
Cause:
Believe this is by design. Existing RRB app force refresh modal popup is pushed to signalR where the code is broadcast to users with an active SignalR connection, therefore it wouldn't be seen/run for users without an active signalR connection
Short term / medium term ideas:
With client code deployments, we should start putting up a Pendo banner asking users to refresh if they don't see the client code updates in their application or if they are uncertain if they have the latest update (can also suggest logout/login)
Medium term: adding global feature that allows users to "pull" updates and/or modifying current RRB popup feature to account for above scenarios
